Rich Energy Systems Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights under UK data protection law, including the UK GDPR and the Data Protection Act 2018.
Who we are
Rich Energy Systems Ltd, 85 Great Portland Street, First Floor, London, W1W 7LT. For any data protection enquiries, contact us at info@richenergysystems.com.
What we collect
We may collect and process the following information:
- Contact details you submit through our forms — name, email, phone, company.
- Information you provide when requesting a quote, including details about your business premises and energy usage.
- Correspondence you send us by email or phone.
- Technical information about your visit — IP address, browser type, referrer, pages viewed — collected automatically by our hosting platform.
How we use your information
We use the information we hold about you to:
- Respond to your enquiries and provide the services you've asked about.
- Prepare quotes, contracts and proposals.
- Send you updates about our services if you've consented (you can unsubscribe at any time).
- Maintain our business records and comply with legal obligations.
- Improve our website and services.
Legal basis for processing
We rely on the following lawful bases under UK GDPR:
- Legitimate interests — responding to enquiries, running our business, securing our website.
- Consent — marketing communications, which you can withdraw at any time.
- Contractual necessity — fulfilling obligations under any service agreement we have with you.
- Legal obligation — meeting our regulatory and tax requirements.
Sharing your data
We don't sell your personal information. We may share it with trusted third parties who help us deliver our services — for example, energy suppliers we tender on your behalf, payment processors, our cloud hosting provider, and our IT contractors. We require all third parties to handle your data securely and in line with this policy.
We may also disclose information where required by law or to protect our legal rights.
Data retention
We keep personal information only for as long as we need it. Quote and contract data is typically retained for up to six years after the end of the business relationship, in line with UK accounting and tax requirements. Marketing data is retained until you unsubscribe.
Your rights
Under UK data protection law you have the right to:
- Request a copy of the personal data we hold about you.
- Ask us to correct inaccurate information.
- Ask us to delete your data, where there's no overriding legal reason to keep it.
- Object to or restrict how we process your data.
- Withdraw consent at any time, where consent is the lawful basis.
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
To exercise any of these rights, email info@richenergysystems.com. We'll respond within one month.
Cookies
Our website uses a small number of cookies to support core functionality and understand how the site is being used. We don't use advertising or cross-site tracking cookies. You can disable cookies in your browser settings if you'd prefer.
Security
We take reasonable steps to protect your information, including encrypted transmission (HTTPS), restricted internal access and secure third-party providers. No system is perfectly secure, but we treat every data incident seriously and will notify you and the ICO where required.
Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of the page will reflect any material changes. We'll let you know directly if a change significantly affects how we handle your data.
Contact
Questions about this policy? Email info@richenergysystems.com or write to us at 85 Great Portland Street, First Floor, London, W1W 7LT.